Can’t display Sametime Meeting Browser Audio Video Plugin

It’s been a year since my last update to this blog 😀 So I think I’ve to write a post again. This is may be the first post in 2013 but perhaps this is important post since I’ve googling around, I found no solution for this problem. Thank’s for IBM to help solve my problem.

Straight to the point. I’ve installed Sametime 8.5.2 into 2 seperated machine. 1 machine has been installed Lotus Sametime Server Console, Sametime Proxy, Sametime Meeting & Sametime Media Server. And the other machine has been installed Lotus Sametime Community Server also using version 8.5.2

After fresh install (i will post how to install Lotus Sametime 8.5.2 and how to upgrade Lotus Sametime 8.5.2 IFR1 using “Frank Altenburg – Subject Matter Expert for IBM Sametime at IBM Deutschland GmbH” Tutorial in next post). When we open Sametime Meeting using browser, the Audio Video (A/V) plugin installation demands box was not display on 2 both browsers (Internet Explorer or Firefox). Pls see the picture below, describe how the problem raised.

STMAVProblem1

 

After submit PMR to IBM Support, they found that Sametime Proxy Address Port is wrong in meetingroomcenter.STProxyAddress field at Sametime Server Console. It should using port 9081 (it depends what port number you are using for your Sametime Proxy environment)

STMAVProblem-Source

 

To fix that, please login to Sametime Server Console, open Sametime System Console – Sametime Servers – Sametime Meeting Server – Klik your Sametime Meeting Server Instance – klik Edit – Find “meetingroomcenter.stProxyAddress” field – Change the port using 9081 (it depends on what port number you are using for your Sametime Proxy environment)

STMAVProblem-Solution

 

And violaaa, the Sametime Meeting Browser A/V Plugin installation dialog box appear and after installed it to browser. Here is the screenshot

STMAVProblem-Solved

Hope it will help you. Have a nice day 🙂

Credits (Thank you for your support) :
Teck Soon Ng – IBM Lotus Sametime Support from Singapore
Frank Altenburg – Subject Matter Expert for IBM Sametime at IBM Deutschland GmbH

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